Greece has become a major hub for multilingual customer service centers in the recent years. Naturally these large multinational companies (ofter referred to Business Process Outsourcing BPO- companies) attract talent from all over the world to support their clients in various languages.
With its stunning landscapes, Mediterranean lifestyle, and relatively low cost of living, Greece seems like the perfect destination for expats.
But is working in a language-based customer service job in Greece all sunshine and blue waters? Let’s dive into the controversial truth—both the perks and the not-so-glamorous realities of this growing industry.
The Advantages of Language Customer Service Jobs in Greece
1. Competitive Salaries & Language Bonuses
While Greece’s average wages might be lower compared to Western Europe, customer service companies offer above-average salaries for multilingual roles. If you speak in-demand languages like German, Dutch, French, or Nordic languages, you can expect significant bonuses on top of your base salary.
And did you know? By law, in Greece, you get 14 months salary if you are employed? (you will receive 50% of your monthly net salary at Easter time, 50% at summer time, in August and another full extra salary at Christmas – by law currently until 20th December each year).
Some companies even offer additional perks such as meal vouchers, healthcare, and performance incentives.
2. Relocation Support & Visa Assistance
Many customer service companies sponsor work visas for non-EU citizens and provide relocation packages that include flights, temporary accommodation, and administrative support. This makes it easier for foreigners to settle in Greece without the usual bureaucratic headaches.
3. Work-Life Balance & Mediterranean Lifestyle
Imagine finishing your shift and heading straight to the beach or a charming taverna for fresh seafood and local wine.
You can easily hop on a boat and visit some astonishing Greek islands in a one- or two days island hopping sailing trip. Greece’s relaxed lifestyle, mild weather, and vibrant culture make it an attractive place to live. Plus, many companies have hybrid or remote work options, allowing for greater flexibility.
4. International Networking
Even if a customer service job isn’t your long-term plan, it can be a great stepping stone. Working in a multinational environment means you can build an international professional network, improve your communication skills, and gain experience with well-known global brands.
The Harsh Side of Customer Service Jobs in Greece
1. Repetitive Tasks & High Workload
Customer service and technical support jobs often mean handling hundreds of calls or emails per day, sometimes dealing with frustrated customers. The work can become monotonous, and the pressure to meet performance targets can be stressful.
2. Cost of Living vs. Salary Reality
Yes, Greece has a lower cost of living compared to countries like Germany or the UK. However, Athens and Thessaloniki have become increasingly expensive in recent years. High rent prices and rising inflation mean that, despite earning average or slightly above-average wages for Greece & 14 month salary, you might not save as much as expected.
3. Rotating Shifts & Unpredictable Schedules
Many customer service jobs operate 24/7, which means night shifts, weekend work, and unpredictable schedules. This can disrupt your personal life and make it harder to maintain a steady routine.
So, Is It Worth It?
Language-based customer service jobs in Greece can be a fantastic opportunity for those looking to gain international experience, relocate easily, and earn a good salary (especially if you speak an in-demand language). However, it’s crucial to be aware of the downsides—stress, repetitive work, and cost-of-living challenges—before making the leap.
If you’re considering a move, ask yourself: Are you okay with handling customer calls daily? Can you adapt to changing schedules? Do the benefits outweigh the downsides for you?
At the end of the day, a customer service job in Greece can be an excellent short-term option or a stepping stone to better opportunities—but it may not be everyone’s dream career.
What do you think? Would you work in customer service in Greece? Let us know in the comments!
About the Author
The author of this article held a management position in one of the largest customer service company in Greece. Her experience is drawn from her own career as well as insights from peers and people working in customer service positions. This article reflects her experience and opinion. While customer service jobs can differ from project to project, overall, people must understand that this job and the circumstances can be demanding.